Designed as a manual, Lang’s Guide will help mediators incorporate the values and habits of reflective practice into their professional work in order to becom
onflict and Dispute Resolution is a practical guide to understanding dispute resolution theory in the context of organisational, psychological and social work t
Workplace mediation is becoming an increasingly popular dispute resolution method to settle interpersonal employee conflicts, including harassment and bullying
This book integrates research and theoretical findings from multiple disciplines to present a holistic approach to conflict resolution. It highlights the wide-r