Take a behind-the-scenes look at the past, present, and future of IT Service Management and set your organization on a path to World-Class Service Desk and ITSM
This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is i
Develop and improve the service management capabilities of your organization or business with this comprehensive handbook Key Features A complete, pragmatic gui
The chapters will guide you through key information about various methods, best practices, frameworks that form the foundation for a service management capabili
A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and de