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The book was written for four of my grandchildren, Lauren, Ryan, Andrew, and Rachel McCleary. The first chapter was written on a whim to thank Lauren for inviti
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In reading this book, you will find that The Six Principles of Service Excellence IS: A simple, yet comprehensive, step-by-step process that, if followed implic
Six Disciplines for Excellence
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Lean Six Sigma Service Excellence
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The Experience
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Bring Disney-level customer experience to your organizationwith insider guidance The Experience is a unique guide to mastering the art ofcustomer service and se