Download or read book Improving Service Quality in the Global Economy written by Michael Milakovich and published by CRC Press. This book was released on 2005-08-03 with total page 427 pages. Available in PDF, EPUB and Kindle. Book excerpt: Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition fills that gap by presenting theory, application models, and cases of su