Download or read book Understanding the Effects of Interruptions on the Quality of Task Performance written by David Michael Cades and published by . This book was released on 2011 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The majority of previous research on interrupted task performance has primarily focused on the few actions surrounding the interruption (Trafton, Altmann, Brock, & Mintz, 2003; Ratwani, McCurry, & Trafton, 2008; Monk, Trafton, & Boehm-Davis, 2008) and most of these studies have been conducted in controlled laboratory environments (Eyrolle & Cellier, 2000; Oulasvirta & Saariluoma, 2004; Gillie & Broadbent, 1989). The purposes of the following studies are to expand the understanding of the disruptive effects of interruptions to include how interruptions impact the overall quality of the task being performed. Additionally, this research investigates how both quality and previously identified local effects generalize and can be understood in real-world environments, specificallyy the classroom and the flightdeck. Previous theoretical frameworks used to explain interrupted task performance in the lab (Altmann & Trafton, 2002, 2007; Oulasvirta & Saariluoma, 2004, 2006) were combined with theories of decision making (Brunswik, 1952, 1955; Adelman, Miller, Henderson, & Schoelles, 2003; Hogarth, 1987; Simon, 1955) to provide a more complete picture of how interruptions affect task quality in the real world. Two classroom studies and one flightdeck study were conducted to further our understanding of how interruptions actually affect performance in these environments at both a quality and local level. The first classroom experiment showed that certain tasks can be performed with interruptions and distractions without showing a decrement in overall quality, although they might take longer. This study also showed that expertise was not necessary to avoid the disruptive effects of interruptions. The second classroom study showed that quality decrements due to interruptions are positively correlated with greater cognitive resource demand and that local disruptions have little influence on the overall quality of performance. The flightdeck experiment showed that sufficient expertise can help mitigate the disruptive effects of interruptions and that tools designed to facilitate resumption are generally liked by pilots, but that the information on them needs to be carefully designed. Taken as a whole, the results of these experiments suggest that theories of interrupted task performance need to be broadened and augmented with theories from other domains in order to provide a more complete view of how interruptions affect task performance in terms of both local metrics and more global measures such as quality.