Download or read book Conflict Management Styles of Healthcare Workers written by Christopher Michael Blanchette and published by . This book was released on 2002 with total page 106 pages. Available in PDF, EPUB and Kindle. Book excerpt: ABSTRACT: The conflict management style used by healthcare workers affects the group dynamics of the healthcare team and ultimately patient care. Healthcare teams are made up of healthcare professionals from diverse disciplines with varying levels of education and status. Thus each member of the team brings to it a different perspective based on his/her training as a healthcare professional. These diverse qualities are often the root of the conflict that occurs between the members of this team. Are these qualities, education and status, related to the way in which one responds to the conflict? Surveys, including the Bartol/McSweeney Conflict Management Attitude Scale and a demographic questionnaire, were used to gather data from a stratified sample of employees based on position-titles in healthcare organizations in Charlotte, NC. The likelihood of each participant to use the five conflict management styles was measured in association with his/her education, status, gender, race, and ethnicity. The data showed a significant difference between those with higher levels of education and those with lower levels. Those with lower levels of education were more likely to fluctuate on the assertiveness dimension (ranging from forcing to avoiding styles of conflict management).