Download or read book Customer Service in Tourism and Hospitality written by Simon Hudson and published by Goodfellow Publishers Ltd. This book was released on 2012-11-30 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides the ‘whys’ and ‘hows’of customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioural consequences of customer service, consumer trends, developing and maintaining a service culture, managing service encounters, CRM and much more.