Download or read book Effective Practices to Select, Acquire, and Implement a Utility CIS written by Melanie Rettie and published by American Water Works Association. This book was released on 2005 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: The project objective was to provide utilities with direction as they select, acquire, and implement a Customer Information System (CIS). The project focused on underlying business practices, not specific technologies. Research objectives included (1) characterizing the current status of water utilities regarding CIS solutions, (2) identifying and documenting critical success factors (and barriers to success) related to CIS implementations, (3) documenting successful CIS implementations and associated practices, and (4) providing a CIS projects roadmap for utilities.