Download or read book How You Do... What You Do: Create Service Excellence That Wins Clients For Life written by Bob Livingston and published by McGraw Hill Professional. This book was released on 2008-06-01 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: In three years Livingston helped the 17,000- employee strong Crossmark increase its sales revenues by 30 percent and add an additional 2,400 workers Livingston will promote the book on his busy speaking tour, which includes keynote addresses at several large consumer products information conferences Includes numerous on-the-street examples and case studies throughout the book