Download or read book Intelligent Business Process Optimization for the Service Industry written by Markus Kress and published by KIT Scientific Publishing. This book was released on 2014-08-13 with total page 334 pages. Available in PDF, EPUB and Kindle. Book excerpt: The company's sustainable competitive advantage derives from its capacity to create value for customers and to adapt the operational practices to changing situations. Business processes are the heart of each company. Therefore process excellence has become a key issue. This book introduces a novel approach focusing on the autonomous optimization of business processes by applying sophisticated machine learning techniques such as Relational Reinforcement Learning and Particle Swarm Optimization.