Reichheld draws upon case studies of a variety of businesses including Harley-Davidson, Dell Computer, and Enterprise Rent-A-Car to show how employee and custom
This monograph elucidates common legal principles underlying the use of juridical powers. It addresses both public law and private law, and examines both the co
You can have a GREAT marriage, even if your in-laws aren't so great! When a man marries, he is supposed to transfer his loyalty from his parents to his wife. Hi
The principle of loyalty requires the EU and its Member States to co-operate sincerely towards the implementation of EU law. Under the principle, the European c
U.S. corporations now lose half their customers in five years, half their employees in four, and half their investors in less than one. The Loyalty Effect revea