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These essays discuss the service sector and causes, problems and prospects of replacing the manufacturing business.

Manufacturing-led development has provided the traditional model for creating jobs and prosperity. But in the past three decades the conventional pattern of str

This edited book is a compilation of research studies conducted in the areas of business, management and economics. These cutting-edge articles will be of inter

Beginning by dispelling some of the myths about services, this provocative volume examines the growth in services, the way technology has shaped this growth, an

The book is a collection of perspectives on service and service management written by leading researchers in the field. It considers the range and importance of