This book is based upon and extends the theoretical and empirical work of the author over the last decade. It integrates material deriving from his previous con
This book is based upon and extends the theoretical and empirical work of the author over the last decade. It integrates material deriving from his previous con
This book is based upon and extends the theoretical and empirical work of the author over the last decade. It integrates material deriving from his previous con
This textbook examines how public services are often organised around principles derived from the manufacturing industry. However, the public sector mostly deal
"What is service logic? What does it mean to manage and analyze organizations based on a perspective of service logic? Service logic may be contrasted with a go