Download or read book Quality, Behavior, and the Bottom Line written by Jerry Pounds and published by Createspace Independent Publishing Platform. This book was released on 2015-03-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a must-read for anyone who has implemented a quality improvement initiative but has not achieved or sustained the desired results. It describes the element that is commonly overlooked by many quality processes; the failure to specifically identify the critical behaviors needed to improve quality and to sustain the quality improvement initiative. The authors provide a detailed understanding of where quality processes typically break down and how they work better with a focus on the right behaviors. The book provides a blueprint for engaging employees in a behavior-based quality system that can achieve significant quality improvement for any organization.