Download or read book Return On Process (ROP) written by Michael West and published by CRC Press. This book was released on 2016-04-19 with total page 390 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although there are countless books about process improvement and business performance, there is a dearth of literature on how process improvement yields business performance results. Filling this need, Return On Process (ROP): Getting Real Performance Results from Process Improvement provides strategic and tactical guidance on how to achieve a posi