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Service Design and Service Thinking in Healthcare and Hospital Management
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Authors: Mario A. Pfannstiel
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Type: BOOK - Published: 2018-12-28 - Publisher: Springer

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This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspectiv
Service Design Practices for Healthcare Innovation
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Authors: Mario A. Pfannstiel
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This book offers an overview of service design practices for healthcare and hospital management. It explores how these practices can help to generate innovation
Design Thinking in Healthcare
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This book offers basic knowledge on Design Thinking as a method, process and philosophy. It presents thoughtful Design Thinking case examples and tools for nurs
Design for Care
Language: en
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Authors: Peter Jones
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Type: BOOK - Published: 2013-05-01 - Publisher: Rosenfeld Media

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The world of healthcare is constantly evolving, ever increasing in complexity, costs, and stakeholders, and presenting huge challenges to policy making, decisio
Human-Centered Service Design for Healthcare Transformation
Language: en
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Authors: Mario A. Pfannstiel
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This book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights ways to systematically improve