This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspectiv
This book offers an overview of service design practices for healthcare and hospital management. It explores how these practices can help to generate innovation
This book offers basic knowledge on Design Thinking as a method, process and philosophy. It presents thoughtful Design Thinking case examples and tools for nurs
The world of healthcare is constantly evolving, ever increasing in complexity, costs, and stakeholders, and presenting huge challenges to policy making, decisio
This book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights ways to systematically improve