Download or read book The Consumer in Public Services written by Ian Greener and published by Policy Press. This book was released on 2009-04-15 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: The consumer in public services critiques established assumptions surrounding citizenship and consumption. Drawing on empirical research, it challenges existing stereotypes about the 'consumer as chooser' and shows how we must develop a more sophisticated understanding of consumers, examining their place and role as users of public services.