Download or read book The Exchange written by Steven Dinkin and published by CRC Press. This book was released on 2011-04-04 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book introduces a process called The Exchange that will make ones job easier. It is about the kinds of conflicts that drive a manager or supervisor crazy. The book is intended for the designated problem solvers, whether official or unofficial.