Download or read book The Managed Heart written by Arlie Russell Hochschild and published by Univ of California Press. This book was released on 2012-03-31 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation This text covers how people manage their emotions, by looking at how workers try to preserve a sense of self by circumventing the feeling rules of work, limiting their emotional offerings to surface displays of the right feeling, but feel false.