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For operations managers, running a smooth and efficient organization is more crucial than ever -- and it's more difficult, too. Fortunately, there's a secret to
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A brand new collection of state-of-the-art operations management tools and tactics… 3 authoritative books, now in a convenient e-format, at a great price! 3 a
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The Quality Toolbox is a comprehensive reference to a variety of methods and techniques: those most commonly used for quality improvement, many less commonly us
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The Lean Toolbox for Service Systems
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Presents a set of core tools for Lean service operations with particular attention given to mapping tools in service. Begins with the inter-related concepts of