Download or read book The Quality-productivity Connection in Service-sector Management written by John Clark Shaw and published by Van Nostrand Reinhold Company. This book was released on 1978 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: USA. Monograph outlining management techniques for increasing quality standard, labour productivity and profitability - describes a management policy focusing on successful organizational planning, efficiency in resource allocation and operational management in context with competitiveness among businesses and reduced need for quality control. Diagrams.