Download or read book The Six Principles of Service Excellence written by Theo Gilbert-Jamison and published by . This book was released on 2005-08 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book was written for four of my grandchildren, Lauren, Ryan, Andrew, and Rachel McCleary. The first chapter was written on a whim to thank Lauren for inviting me to a chocolate party at her school. She loved the story. Her mother insisted that I write a short story for each child. Considering the task, and after much thought, I decided to continue Lauren's story and include her siblings in the adventure. With no intention of writing a long story, I found, as one chapter followed another, it seemed to have a life of its own. Chapters were given to the children as they were written. Whenever I visited the McCleary children, they would meet me at the door with, "Granddaddy, do you have another chapter?" Family, friends and other children, read and loved the story and encouraged the author to publish it. The author has written 2 sequels, THE TROLLS FORTRESS and THE QUEST FOR THE MAGIC WAND. The story is filled with high adventure involving the children with fairies, elves, giants, trolls, dwarfs, seers, wizards, witches, talking animals, and magic charms. The children are brave, clever, and resourceful. Routinely, the reader is left in suspense, waiting to see how a difficult situation in one chapter is resolved in the next. This book is suitable to read to young children ages six and older.