Download or read book The Zero Defects Option written by Crosby Company, The and published by . This book was released on 2008-02-01 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The Zero Defects Option" was written to explain the leader's role in producing error-free products and services. It is the only book that correctly explains the Zero Defects (ZD) concept and contains the Seven Principles of Defect Prevention that make ZD work.