Download or read book Victims, Villains and Heroes written by Don Phin and published by . This book was released on 2002-03 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: We are all actors in a play, for which the stage is set every day, in every workplace. Owners, managers, employees, customers and suppliers are all part of the constant, swirling emotional drama, a drama we call The Plot, involving victims, villains and heroes. This book explains how to step out of emotional dramas in the workplace.