From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conver
A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service is an elusive, ephemeral pursu
How to Attract and Serve the World's Wealthiest Clients You want to build a successful service business with high-end clientele. But you don't know what matters